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Why order status still says processing when I void a payment?

Why order status still says processing when I void a payment?

Hi,

 

My question is why does a order status still say processing even when it was voided?

 

 

 

 

Thanks

1 REPLY 1

Re: Why order status still says processing when I void a payment?

For example, the first stage of a new order that is not paid and delivered, Magento 2 system will auto-set it to “Pending”. Once you complete an invoice or you update the shipment, the status is changed to “Processing”, and when you both generate an invoice and you ship the order the status is changed to “Complete”.

 

Let have a detailed view of the order status workflow with the chart below.

 

order-status-workflow-m2.png

 For more detail click here

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