stock quantity for both the configurable product and its associated simple products increases

[saleswebstba4a]

Hello Magento Community,

I’m encountering an issue where the stock quantity of configurable products increases with every credit memo in my Magento 2 store. Here’s a brief overview of the problem:

Description:

• Whenever a credit memo is issued for a configurable product, the stock quantity for both the configurable product and its associated simple products increases.
• This results in incorrect stock levels and inventory management for configurable products over time.

Despite these efforts, the issue persists. Could anyone in the community provide insights or suggestions on how to resolve this issue?

Any help or guidance would be greatly appreciated.

Thank you!

[Manish Mittal]

Hi @saleswebstba4a 

For Configurable products Inventory can be configured on variant level and we only track inventory at the level of the individual product variations, not the overall configurable product. So if any variation runs out of stock, it will show as out of stock, regardless of the inventory level of the configurable product itself. Could you share what specific challenges are you encountering with this setup?

Also, it shouldn't be the case that inventory returns to the configurable product. Could you please provide screenshots or recordings to clarify?

[saleswebstba4a]

Hi 

thank you for your reply.

When performing a credit memo for configurable products, it's worth noting that there are two stock movements recorded—one for the configurable product and another for the associated simple product variants. This is evident from the attached picture.

I would appreciate any help.

[toniagency82ed]

We can't see the images you attach here unless you self host them somewhere and link them.

That being said, configurable product itself doesn't have quantity. Only the associated simple products have quantity.

[Manish Mittal]

Hi @saleswebstba4a 

From the screenshot, it seems like the quantity is being adjusted at the configurable product level. Can you confirm if the quantity is managed at the configurable product level in your setup as well? Also, could you clarify if this is on a cloud platform or which version of Magento you are using?

[Milople]

Hello @saleswebstba4a 

The issue you're encountering in your Magento 2 store with configurable product stock quantity increasing with every credit memo is indeed problematic for accurate inventory management.

Ensure that your configurable products and their associated simple products are set up correctly in Magento. Double-check the configurations, attributes, and associated products to make sure there are no discrepancies.

If you have any third-party extensions or customizations related to inventory management, configurable products, or credit memos, they could be causing the issue. Disable any recently installed extensions or customizations and see if the problem persists

Review your stock management settings in Magento Admin Panel. Ensure that the settings related to configurable products, simple products, and stock updates are configured correctly.

Configurable product itself doesn't have quantity. Only the associated simple products have quantity. You can change in there directly

Usually when one variant of configurable products get sold the quantity of that associated product get reduced not all the products that associated with them please check and confirm issue still persist or not.

Check the integrity of your Magento database. Data corruption or inconsistencies in the database could lead to unexpected behavior. You can use Magento's built-in tools or third-party database management tools to analyze and repair any database issues.

If you have any questions, feel free to contact us.