Showing results for 
Search instead for 
Did you mean: 

Remove "Update" button on Billing Address

Remove "Update" button on Billing Address

The "Update" button for the billing address field is completely counterintuitive and bad user design. Customers do not expect to need to (and should not have to) hit an "Update" button for their billing address to take on an order. We've taken hundreds of calls from customers who don't understand why their billing address is incorrect on their order.


It would be much more intuitive if, when the checkbox for "My billing and shipping address are the same" is unchecked, address validation on the billing address ran when the customer clicked the "Place Order" button.

Conversion rates go down for every step you put between a customer and hitting the "Place Order" button. This counterintuitive "Update" button step undoubtedly has a negative effect on conversion rates and should be fixed.

New Member

When checking out, whe paying via the Braintree CC option, if the customer chooses is shipping to an address that is different than the billing address and enters a different billing address at checkout, the Place Order button is active before the customer updates the address. Because it is not disabled, if the customer does not push update the address (most of the time), the billing address is overwritten by the shipping address causing the credit card to reject the address if AVS is enabled and also causing the customer invoice to display the shipping address for both shipping and billing. If the customer chooses to pay a different way, the Place Order button is disabled until the customer has pushed the update address button see: geekfell