Feature request from raykai, posted on GitHub Apr 29, 2016
General suggestions for Magento 2.
Magento 2 is missing A basic customer support ticket system that keeps everything connected to a customer's account. Something that would allow for admin to respond directly from the backoffice and would be notified whenever there was a ticket opened or overdue. This or integration with something like osTicket which is open source would be great.
osTicket: http://osticket.com