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Nexcess has gone downhill with their tech support- Any other recommendations?

Nexcess has gone downhill with their tech support- Any other recommendations?

Hi All

Nexcess has gone downhill with tech support. Loved using them for last 10 years using a sip-400 server. This last year support has gone downhill. No answers on emails for days & phone tech's who are unfamiliar with their job.

I am in the process of changing from M1 to M2 and also changing to cloud xxl plan.
We are scheduled to go live next week, but I cannot get nexcess support to assist. They are MIA
Can anyone recommend a good hosting provider in the nexcess range, but one who answers emails within an hour & has tech support who answer the phone promptly and know what they are doing?

I am looking for a new solution asap

Thanks