theme installation

[alan_knight1]

Good day

I have asked my web hosting to install magento 2.1 on my site.

I purchased a theme.

I am following the manual where it says I must upload the app, lib and pub folder to my magento root. The manual does not say i must replace existing files but I did.

But when I start my site, I get

xxxxxsite

is currently unable to handle this request.

HTTP ERROR 500.

Please help.

[jason_smith]

Hi @alan_knight1

Have a look in /var/logs/ exception.log, debug.log and system.log

These should give you more information on the error you are receiving.

[olukyanenko]

Hi,

1) Check if you upload files to correct location

2) Check if theme require setup:upgrade command (usualy does)

3) HTTP 500, it's server side error. Check webserver logs (not Magento logs)

Best regards