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Cancel an Order from Frontend / Admin

SOLVED

Cancel an Order from Frontend / Admin

How to cancel an order from Front-end / Backend in magento 2?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Cancel an Order from Frontend / Admin

Hi @anand_v

 

No , By default there is no option to cancel the order after pending payment state

 

You can only cancel the order when order is in pending state !

if issue solved,Click Kudos & Accept as Solution

View solution in original post

7 REPLIES 7

Re: Cancel an Order from Frontend / Admin

Hi @anand_v

 

In magento 2 by default on the frontend there is no functionality to cancel the order.

 

If you want to cancel the order from the frontend you required to do customization or need to use third-party extensions for the same !

 

On the backend , yes you can cancel the order - logged into your magento 2 admin panel , go to the sales -> order and then click on any specific order which is there in pending state

 

then on the top beside the back button you will see cancel button ! click on the cancel button and you order will get cancelled for the same !

 

Below i am sharing the link for few order cancel extension , it will helps you for the same !

 

 

https://marketplace.magento.com/ranosys040-cancelorder.html

 

https://bsscommerce.com/magento-2-frontend-cancel-order.html

 

Hope it helps !

 

 

if issue solved,Click Kudos & Accept as Solution

Re: Cancel an Order from Frontend / Admin

Hello @anand_v

 

To cancel an order from admin please follow this:

Go to Admin -> Sales -> Orders -> Select order which you want to cancel -> And from top navigation click 'Cancel' button.

Screenshot from 2018-09-21 15-41-38.png

All this you have to do and then done.

 

If it works please kudos and accept as solution.

Thanks

Re: Cancel an Order from Frontend / Admin

Hi @Manthan Dave and @nisha_jangid

Is it possible to cancel the order after the pending payment state?

 

Re: Cancel an Order from Frontend / Admin

Hi @anand_v

 

No , By default there is no option to cancel the order after pending payment state

 

You can only cancel the order when order is in pending state !

if issue solved,Click Kudos & Accept as Solution

Re: Cancel an Order from Frontend / Admin

Thanks @Manthan Dave for your quick response.

Re: Cancel an Order from Frontend / Admin

Hi @anand_v

 

Happy to help and keep helping Smiley Happy

if issue solved,Click Kudos & Accept as Solution

Re: Cancel an Order from Frontend / Admin

Magento doesn't have a cancel order from the frontend feature as of now. You can cancel an order from the backend by going through the following steps:- 

  • Sign in to your admin panel then go to Sales>Orders.
  • From the list of orders find the order that you want to cancel and from the Action, column click on View
  • Click on the Cancel button on the top. Agree with the confirmation message. Your order will be canceled now. 

To learn more about cancel order from frontend and backend read this blog:-

https://www.scommerce-mage.com/blog/how-to-implement-magento-2-cancel-order-from-frontend.html