We are currently running webkul's multi-vendor marketplace and needs a messaging extension that allows the Seller/Vendor to chat with the Customer. (we found several extensions that has a vendor-customer chat feature, however we do not like the interface, we prefer the interface of facebook chat)
Is it possible if I customize the current Facebook Chat Messenger extensions and configure it to work on a per seller level? So customers can chat with different sellers.
(Chat must be Seller-Customer, not Admin-Customer)
As you are using Webkul's Multi Vendor marketplace, it would be better if you use Webkul's Magento 2 Marketplace Buyer Seller Chat as it would be compatible with the functionality of Multi Vendor Marketplace. As you said you don't like the interface, so you can customise the Marketplace Buyer Seller Chat extension to change it's look and feel.
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I understand your requirements, as @Sarvagya Pandey suggested you can use webkul seller customer chat but if you don't like the layout, we have recently done the customization for one of our customer to display whatsapp contact icon per seller. So seller and customers can contact on whatsapp. You can contact us for that or if you need it for Facebook messenger only then also we can help.
As you are using Webkul's Multi-Vendor marketplace and you are looking for "Sellers and Buyer" chat module. So for such functionality, you can check Webkul --- Magento 2 Marketplace Buyer Seller Chat module
You can check the module "User Guide" for complete functionality and workflow --- https://webkul.com/blog/magento2-marketplace-seller-chat/
As some of the module features are:
1- Live Chat System
2- Chat With Multiple Buyers At One Time
3- Mobile Compatibility
4- Push Notifications
If you need any changes in the existing module then you can get back to us at email@example.com or raise a ticket here - https://webkul.uvdesk.com/en/customer/create-ticket/ so that the team can assist you accordingly.
Hope it helps!
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