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Magento 2 cannot complete refund when refunded from PayPal

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Magento 2 cannot complete refund when refunded from PayPal

I have a problem with Magento 2, I have installed original magento without other modules and enable PayPal Express checkout with sandbox mode

step to reproduce

  1. I place order with PayPal everything is ok. invoice auto created with paid status.

  2. I ship order, Order status changed to Complete.

  3. I use issue refund from PayPal website and use IPN to redirect to mysite.com/paypal/ipn/

  4. In magento it created Credit Memo without status, Orders status not change to Closed, not have refund value in order Total

    I was try on magento1, it worked well.

Thanks you for your answer

4 REPLIES 4

Re: Magento 2 cannot complete refund when refunded from PayPal

I have the same problem. Did you solve it?

Re: Magento 2 cannot complete refund when refunded from PayPal

I'd love to know if any solution was found as well.

Re: Magento 2 cannot complete refund when refunded from PayPal

are you using any module like fee module?


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: Magento 2 cannot complete refund when refunded from PayPal

I'm not using any payment modules.