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Placed order when using rewards

Placed order when using rewards

Everytime I am using rewards (enough points) I cannot continue with Placed Order the log given is

 

2020-03-11T07:00:16+00:00 INFO (6): cartID:6486:INVALID_REQUEST: The total of Item Amount, Tax Amount, Shipping and Handling Amount minus Discount Amount should total the Order Amount (56.15) but is 236.00

Any suggestions how to fix this issue in Magento EE 2.1.7 ?

3 REPLIES 3

Re: Placed order when using rewards

Hello @stillearningm2 

 

Can you please check the quote and order related table?

 

It will help you get the idea.

 

Hope it helps.

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Re: Placed order when using rewards

The order won't continue(Place Order) so there's no order related yet just quote. 

Re: Placed order when using rewards

While following the solution for https://community.magento.com/t5/Magento-2-x-Programming/Paypal-We-can-t-place-the-order-error-Magen...

 

I am still stuck since it won't proceed to sales_order (still it's a quote) so I checked the quote_item and find the row_total added it and it matches the quote total.  Anything that I'm still missing?  Is the data inconsistent?  I'm afraid I cannot just purge the rows easily since it's a huge record.

 

Any insight would be appreciated, I feel I'm getting close.  Thank you all