Processing refunds in magento and refunding specific items

[olivemarket]

I was wondering if there was a way to process refunds on Magento itself. Currently we have to manually do our refunds through paypal or braintree. Additionally, is there a way to refund a portion of the order only? For example, if 5 of something was ordered but we had an incorrect stock amount and only have 3, so we ship the 3 and want to refund the 2. On paypal we can just calculate the cost of the unshipped items and refund that amount, but it would be awesome if we could select individual items/amounts on magento itself to refund.

Thank you

[Vimal Kumar · Accepted solution]

Hi @olivemarket,

You can follow the below documentation for Credit memo.

https://docs.magento.com/m2/ce/user_guide/sales/credit-memos.html

I hope it will help you! 

[olivemarket]

Does that mean that if a payment was made through paypal, I must refund it through paypal?

[Vimal Kumar · Accepted solution]

yes, or you can choose ofline payment as well while generating credit memo. Then you can refund from any payment method.