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Can't add subcategory

Can't add subcategory


 I can't add any subcategory to the parent one. I fill out all fields, but always receiving this error: 

The "Ratio" attribute value is empty. Set the attribute and try again.


I tried reindex and cc


php bin/magento indexer:reset
php bin/magento indexer:reindex
php bin/magento c:c && bin/magento c:f 
php bin/magento setup:upgrade
php bin/magento setup:di:compile 

Unfortunately without any results. 

I also tried to add the category via product page. The same issue occured.


Do you have any idea what may be wrong?

Please help me. I will be grateful for any suggestion.

Magento ver. 2.3.5-p2


Re: Can't add subcategory

Please try this solution:

Go to table "eav_attribute": find line attribute code "is new" and edit:

  1. mark "is required" to: 0

  2. under "default value" text, uncheck the check box and set (write in) the field box: 0

Hope this helps!

Re: Can't add subcategory

Unfortunately I do not have "is new" attribute code in eav_attribute tab.


Added: I just checked fresh new Magento 2.3.5-p2 installation and there is no "is_new" attribute code in eav_attribute tab...

Re: Can't add subcategory

Hello @michal_barlinek 


Magento default doesn't have attribute like "ratio", it must be from your any extension installed or in custom module.


You can find in eav_attribute table as "Ratio", if not directly found, then try to find it by label.

then make change the is_required to 0.


PS: make sure you know the reason behind using of that attribute.


Hope that helps !

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