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Commerce Cloud site down, unable to open ticket

Commerce Cloud site down, unable to open ticket

Our Commerce Cloud site's down, and while I can see our existing support tickets, the button to access the new ticket form is nowhere to be seeing this morning. There are a lot of resources on magento.com itself that are showing 503s from Fastly, so I have a feeling this is a broader issue, but we haven't received any notifications from Magento itself in the 50+ minutes since this began.

 

Anyone else in the same boat?

2 REPLIES 2

Re: Commerce Cloud site down, unable to open ticket

Looks like things are coming back online; our site's restored.

 

Has anyone received any communication from Magento?

Re: Commerce Cloud site down, unable to open ticket

Hello @sppascha ,

 

It was because content-delivery network Fastly went down, it was not limited to Magento, All sites went down which supports Fastly.

Read more here :

https://apnews.com/article/internet-outage-down-fastly-7c607c931faba19584975da74c8fa633

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