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Could not establish secure channel for SSL/TLS with authority "mywebsitedomain"

Could not establish secure channel for SSL/TLS with authority "mywebsitedomain"

Hi, we use a software solution to download orders from M2. The connection has been created via a wizard which pulls down orders statuses and customer groups from M2 as part of the setup, so I know the soap connection is working. Upon completion we attempt to download orders and get the following error:

 

Could not establish secure channel for SSL/TLS with authority "mywebsitedomain"

 

Any ideas?