The credit memo function only seems to work for full or partial refund. But what if a customer wants a different product in return? And perhaps just a credit for the difference in price?
For example; customer bought Shoe A for 40 USD but returns it and now wants Shoe B for 30 USD. He needs a credit memo for 10 USD, but I only can change the quantity of Shoe to zero. Can't change the price.
I'm on 2.4.5-p1.
Hello @casper_de graaf
In Magento 2, if a customer wants a different product in return when processing a credit memo (refund), you can follow the below steps:
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Thanks for explaining, but 'the "Add Products to Order" button on the credit memo page' is simply invisible to me. The only button I see is Update Totals and Refund Offline.