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Custom option missing in order / invoice

SOLVED

Custom option missing in order / invoice

Hello, we have a Magento 2.2.6. On the last 500 orders of the last 2 weeks we have around 6 orders who the custom options (color and size) are missing in the invoice and admin/orders.

 

The products shows correctly in the frontend and also in product / custom options in the admin.

 

On those 6 orders 5 has been ordered with a custom account.

 

Fields for color and size are required.

 

How those custom options could be missing only for some orders? Someone already had this problem or could explain me how the custom option are transfered to the order?

 

Thank you!

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Custom option missing in order / invoice

?Hi, this is a custom code not an extension.


Do you have a paid service to take a look at this?


Thanks.

View solution in original post

Re: Custom option missing in order / invoice

Hello @oktanedesign 

 

seems like custom options edited after do add to cart or add new one after do add to cart.

 

If my solution is useful then mark as solution

 

Thanks

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

View solution in original post

3 REPLIES 3

Re: Custom option missing in order / invoice

Hello @oktanedesign 

 

are you using any extension for dependent custom option image?


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: Custom option missing in order / invoice

?Hi, this is a custom code not an extension.


Do you have a paid service to take a look at this?


Thanks.

Re: Custom option missing in order / invoice

Hello @oktanedesign 

 

seems like custom options edited after do add to cart or add new one after do add to cart.

 

If my solution is useful then mark as solution

 

Thanks

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer