ERR_CONNECTION_REFUSED This site can’t be reached

[pjr710]

My IP is http://132.148.74.193/

This is a godaddy cloud server. I never had a problem like this before. My other instance is still working properly.

This instance was working until I just checked it. I installed an extension that used a Cron Job that ran rather frequently. Maybe this caused the problem?

Either way I can't access the front end of the website and I have no idea why. Usually I just type in the domain and it works. In this case http://132.148.74.193/

I can connect VIA Putty and also FTP.

Any help is very appreciated!

[Sourabh Modi]

Just login to your GoDaddy cPanel or communicate with GoDaddy support via call. As you mentioned that your third party extension was running cron job very frequently, GoDaddy may have thought that this is an attack on your server or a malware and may have suspended your account.

You can communicate with them and explain them everything. They will enable your account and may suggest to finetune the cron setting for the extension as well.

Putty and FTP are also not working that indicates that account is suspended.

[ShoaibRehman89]

@pjr710

Have you tried disabling the extension you installed? If that brings your storefront back then we know that the said extension is actually causing the issue. 

[pjr710]

How can I disable it?

I can only use Putty or FTP.

[ShoaibRehman89]

@pjr710

You can disable the module via the SHELL interface. 

In your Shell/Terminal, go to Magento root directory and run the following: 

php bin/magento module:disable Magento_Weee

Replace Magento_Weee with your module name. 

For more information visit: http://devdocs.magento.com/guides/v2.0/install-gde/install/cli/install-cli-subcommands-enable.html 

Was I able to solve your issue? Please mark my answer as a SOLUTION.