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Issue for returning customer at checkout

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Issue for returning customer at checkout

Hi, new here.

hopefully you can help.

 

i have free shipping enabled on our site, we recently upgraded magento from 2.1 to 2.3.1.

when a guest user checks out there are no issues however if a returning customer logs in> adds an item to their cart> clicks on "proceed to checkout" they get "Sorry, no quotes are available for this order at this time".

 

how can this be and how can i resolve this issue, i dont know backend magento but i can access ftp if needed.

 

thank you