Issue with Adobe Recommendations Showing Expired Special Prices

[apaarsaxen80dc]

Hi,

I’m encountering an issue where Adobe Recommendations is displaying expired special prices for certain products. For some SKUs, the special price is shown in the API response, even though the special price has expired in Magento (the special_price_to_date is in the past).

Steps I’ve taken so far:

1. Verified the special price and expiration dates in Magento – they are correctly set and expired.
2. Updated the special price in the Magento backend, re-saved the product, and reindexed. This updated price reflects correctly in the API response, but the expiration date is still being ignored.
3. Checked on the product detail page (PDP) in Magento, where the special price is not shown, confirming the expiration is being respected in Magento.

Could you help clarify why Adobe Recommendations is still picking up and displaying the expired special price? Is there a specific configuration or cache related to Adobe Recommendations that could be causing this issue?

Thank you for your assistance.

Best regards,

Apaar

[kearawill1b2ad]

Hi Apaar,

This sounds like a frustrating issue! It seems like Adobe Recommendations might be caching outdated data, which is why expired special prices are still being displayed. Here are a few suggestions that might help:

1. Clear Adobe Recommendations Cache – If there’s a caching mechanism specific to Adobe Recommendations, try clearing or refreshing it. Cached data can sometimes persist even after updates in Magento.

2. Data Sync and Frequency – Check if there’s a specific interval for Adobe Recommendations to sync with Magento. Delays in syncing could explain why the expired prices are still being picked up.

3. Product Feed Settings – Review the configuration for product feeds or API responses in Adobe Recommendations. Ensure the feed logic is properly set to exclude products with expired special prices.

4. Debug Logs – Enable debug logs in Adobe Recommendations and Magento to trace where the expired data is being pulled from. This might help pinpoint the issue.

If none of these steps resolve the problem, reaching out to Adobe support might be the best course of action, as they can provide insight into any known issues or configurations related to their platform.

Hope this helps, and let us know how it goes!

Best regards,
Kera

[apaarsaxen80dc]

Thank you for your response. However, i have already tried the things you suggested but nothing has worked.