Issue with Adobe Recommendations Showing Expired Special Prices

[apaarsaxen80dc]

Hi,

I’m encountering an issue where Adobe Recommendations is displaying expired special prices for certain products. For some SKUs, the special price is shown in the API response, even though the special price has expired in Magento (the special_price_to_date is in the past).

Steps I’ve taken so far:

1. Verified the special price and expiration dates in Magento – they are correctly set and expired.
2. Updated the special price in the Magento backend, re-saved the product, and reindexed. This updated price reflects correctly in the API response, but the expiration date is still being ignored.
3. Checked on the product detail page (PDP) in Magento, where the special price is not shown, confirming the expiration is being respected in Magento.

Could you help clarify why Adobe Recommendations is still picking up and displaying the expired special price? Is there a specific configuration or cache related to Adobe Recommendations that could be causing this issue?

Thank you for your assistance.

Best regards,

Apaar

[kearawill1b2ad]

Hi Apaar,

This sounds like a frustrating issue! It seems like Adobe Recommendations might be caching outdated data, which is why expired special prices are still being displayed. Here are a few suggestions that might help:

1. Clear Adobe Recommendations Cache – If there’s a caching mechanism specific to Adobe Recommendations, try clearing or refreshing it. Cached data can sometimes persist even after updates in Magento.

2. Data Sync and Frequency – Check if there’s a specific interval for Adobe Recommendations to sync with Magento. Delays in syncing could explain why the expired prices are still being picked up.

3. Product Feed Settings – Review the configuration for product feeds or API responses in Adobe Recommendations. Ensure the feed logic is properly set to exclude products with expired special prices.

4. Debug Logs – Enable debug logs in Adobe Recommendations and Magento to trace where the expired data is being pulled from. This might help pinpoint the issue.

If none of these steps resolve the problem, reaching out to Adobe support might be the best course of action, as they can provide insight into any known issues or configurations related to their platform.

Hope this helps, and let us know how it goes!

Best regards,
Kera

[apaarsaxen80dc]

Thank you for your response. However, i have already tried the things you suggested but nothing has worked.

[nolenaliane7c5]

It is like there might be a cache issue with Adobe Recommendations. Have you tried clearing any cache related to the Adobe API Gold Rate or re-checking the sync settings between Magento and Adobe.

[cardyblind16bc]

It is like a caching issue with Adobe Recommendations. You might try clearing the cache or forcing a re-sync to ensure it by Carxstreetapk updates correctly. Also, checking if the expired prices are still stored in the database could help pinpoint the issue.

[geonjack49c108]

It is like a caching issue, possibly within Adobe Recommendations. Have you tried clearing Adobe’s cache or forcing a full re-sync? Sometimes, recommendation engines store outdated data gta mzansi download even after Magento updates. Also, checking any custom rules in Adobe might help.

[johnalbert9849]

It is like a caching issue with Adobe Recommendations. Have you tried clearing the Adobe Sensei cache or forcing a full product sync? Sometimes, outdated pricing data lingers if the recommendation engine isn’t refreshed properly himalayan salt manufacturer.

[luke26694g8dc3]

This usually happens due to cached data in Adobe Recommendations try clearing the recommendation cache and re-syncing the product feed. I faced a similar issue while working on sim registration smart workflows, and a full reindex plus cache purge solved it.

[getcarxstrbca0]

Thanks for bringing this up — I’ve seen similar behavior when working with Adobe Recommendations and Magento.

One thing that helped in my case was checking the Adobe Catalog Sync frequency. Sometimes the Recommendations engine caches outdated product data if the catalog sync isn't running frequently enough or fails silently. You might also want to verify the Export Profiles in the Magento Admin under  Adobe Experience Platform > Export Profiles — make sure your pricing attributes  are mapped correctly.

Also, clearing the Adobe Sensei cache and triggering a manual resync can sometimes force the updated prices to reflect properly.

I recently documented a few Magento-related optimization at here if you’re interested— while it’s more game-focused, I’m starting to branch into eCommerce tools and platform quirks like this.

[browide3dgabcb]

Hi team — thanks for digging into this. I’ve run into something similar with Magento + Adobe Recommendations, so here are a few more thoughts:

It might be a sync or cache issue on Adobe’s side: sometimes even after Magento shows that a special price has expired, the recommendation engine still has a stale catalog snapshot. Checking the catalog synchronization schedule and making sure there are no errors during export is useful. Also, verify that the special_to_date field is included and correctly formatted in your export profile.

Another area to check is whether there’s any custom transform or mapping in between Magento and Adobe that might override expiration logic — for example, custom code that treats special_price regardless of expiry date.

Also, you could try clearing or invalidating the recommendation/caching layer within Adobe Sensei or whatever caching mechanism sits between Magento’s product feed and the recommendation outputs.

If it helps, I’ve been writing up web‑platform issues (including eCommerce integrations) over on my site — and also managing my 3D printing business, so I’ve dealt with caching, data syncs, etc. You can see what I’ve found here

Happy to jump into logs or configurations if you want a pair of eyes.