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Magento 2.3.2 No Conversion tracking data

Magento 2.3.2 No Conversion tracking data

Hi,

 

I have been having issues with Magento 2.3.2 conversion tracking in Google analytics. I have tried many different free extensions but still not having any luck. We are using magento native checkout and payment gateway

 

Our conversion tracking data shows no order data

 

download.png

 

Does anyone else have any experience with this issue? I have read there was a bug a while ago which has been resolved in Magento 2.2.x release

 

Thanks

2 REPLIES 2

Re: Magento 2.3.2 No Conversion tracking data

Similar issue, i am facing in 2.3.2 EE

Re: Magento 2.3.2 No Conversion tracking data

We have found the issue, that was GA and Google Tag manager event observer name were same:
name="googleanalytics_order_success"

After adding ga in end of name, it started working fine.
Replace below content in vendor/magento/module-google-analytics/etc/frontend/events.xml of Google Analytics

<?xml version="1.0"?>
<!--
/**
* Copyright © Magento, Inc. All rights reserved.
* See COPYING.txt for license details.
*/
-->
<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="urn:magento:framework:Event/etc/events.xsd">
<event name="checkout_onepage_controller_success_action">
<observer name="googleanalytics_order_success_ga" instance="Magento\GoogleAnalytics\Observer\SetGoogleAnalyticsOnOrderSuccessPageViewObserver" />
</event>
<event name="multishipping_checkout_controller_success_action">
<observer name="googleanalytics_order_success_ga" instance="Magento\GoogleAnalytics\Observer\SetGoogleAnalyticsOnOrderSuccessPageViewObserver" />
</event>
</config>