Magento 2.x.x - cart/checkout item clears after failed payment

[tim_muangkeo]

Hi there!

How do I prevent items in my cart to clear after a failed payment? It seems this problem only occurs when I use Paypal's Pro Hosted solution.

precondition

Magento 2.2.2

PHP 7.0

SQL 5.7

Steps to reproduce

1. Add item to cart
2. Proceed to checkout
3. Checkout using Credit/Debit card.
4. Refresh/go back page, cancel payment, failed payment

Expected results

1. if refreshed page/go back - item should still be in still in the cart
2. cancel/failed payment - give options to try again or even choose a different payment method.

Actual result

1. clears item and redirects to an empty page (nothing is in your shopping cart)
2. url is still cart/checkout

[theMageComp]

Hello @tim_muangkeo 

Did you follow this blog?

http://magecomp.com/blog/prevent-magento-from-emptying-cart-after-payment-cancellation/

[chittik27]

Below is the solution for magento 2.3.5

Please override Failure.php and change public function as below,

 public function execute()
    {
        $objectManager = \Magento\Framework\App\ObjectManager::getInstance();
        $_checkoutSession = $objectManager->create('\Magento\Checkout\Model\Session');
        $_quoteFactory = $objectManager->create('\Magento\Quote\Model\QuoteFactory');
        
        $order = $_checkoutSession->getLastRealOrder();
        $quote = $_quoteFactory->create()->loadByIdWithoutStore($order->getQuoteId());
        if ($quote->getId()) {
            $quote->setIsActive(1)->setReservedOrderId(null)->save();
            $_checkoutSession->replaceQuote($quote);
            $resultRedirect = $this->resultRedirectFactory->create();
            $resultRedirect->setPath('checkout/cart');
            //$this->messageManager->addWarningMessage('Payment Failed.');
            return $resultRedirect;
        }
    }

[gkarthick87]

Please mention the file path for Failure.php. 

[smita_kagwade]

Hello

check the below reference to get an idea,


https://magecomp.com/blog/prevent-magento-from-emptying-cart-after-payment-cancellation/

http://ka.lpe.sh/2011/12/31/magento-getting-back-shopping-cart-items-after-order-fails/