Hi @trevor_nally,
Based on the screenshot you provided, it seems like the Stripe extension you purchased is not properly installed or activated in your Magento store.
Here are some steps you can try to troubleshoot the issue:
- Make sure the extension is compatible with your version of Magento. You can check this information in the extension's documentation or by contacting the developer.
- Check if the extension is properly installed in your Magento store. You can do this by going to the Magento root directory via FTP or SSH and checking if the extension files are in the correct directory.
- Check if the extension is activated in your Magento store. You can do this by going to the "Stores" menu in your Magento admin panel, selecting "Configuration," and then navigating to the "Advanced" tab. From there, make sure the Stripe extension is enabled.
- Clear your Magento cache and browser cache to ensure that any changes you made are properly applied.
If none of these steps solve the issue, you may need to contact the developer or support team for further assistance.
