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My Customer start the sales in SmatPhone and Lost the cart

My Customer start the sales in SmatPhone and Lost the cart

Hello to everyone, I need help solving a big problem: When my customer start the purchase on the smartphone, the customer loses the shopping cart and also your login. If the same purchase is attempted on a desktop or notebook this does not happen. But if you try to access your notebook through the internet through the smartphone's 4G network, the same situation occurs. Thanks in advance for the gurus on duty.