Password Reset throws 'Something went wrong while resetting customer password' error

[naveen786]

It is happening with one of my customer's password reset and not an issue for rest. It shows 'Something went wrong while resetting customer password' error whenever I try to reset the customer's password. I did reset the time interval of password reset option but no use. Any help would be appreciated.

[Damian Culotta · Accepted solution]

Hi @naveen786,

Can you check (activate if necessary) the Magento logs adn check there (even the webserver error log) to try to find a clue about the reason of the error?

The exception is thrown in:

vendor/magento/module-customer/Controller/Adminhtml/Index/ResetPassword.php
line 46

If you can find anything, maye you can try to capture all the excpetion in order to understand the problem.