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Pay By Paypal Not Working

SOLVED

Pay By Paypal Not Working

Hi

We have a problem with shipping/checkout on our site at Kilmartinglenspirits.co.uk/et_home
On the shipping page we enter an email address which it validates when we move down to fill the rest of the information in
When we press next to move to the checkout page and select “pay by PayPal” it doesn’t progress to PayPal - it doesn’t do anything and no errors are displayed. If we go back to the shipment page we get prompted to enter the email address again! (We had added it previously)
Sometimes if we renter the email address and proceed to checkout it works and sometimes it doesn’t

Any ideas on why this is happening and how it can be fixed

Any help would really be appreciated

Thanks
Rich

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Pay By Paypal Not Working

Just an update on this problem in case any one else has experienced this

 

It seemed to be caused by autofill on the email address 

When you initially go to the page it has "Richard" and we replace it with our email address but then when we moved on to the payment page and selected paypal nothing happened - going back to the shipping page showed the email field had been reset to "Richard"

We stopped the autofill and that solved the problem - very weird but at least we solved the problem

 

Cheers

View solution in original post

1 REPLY 1

Re: Pay By Paypal Not Working

Just an update on this problem in case any one else has experienced this

 

It seemed to be caused by autofill on the email address 

When you initially go to the page it has "Richard" and we replace it with our email address but then when we moved on to the payment page and selected paypal nothing happened - going back to the shipping page showed the email field had been reset to "Richard"

We stopped the autofill and that solved the problem - very weird but at least we solved the problem

 

Cheers