Refund Offline Mistake - How to switch to Refund Online?

[mike_latzky]

Foolishly, I hit the wrong button by mistake. I needed to refund, through APS, but hit the Refund Offline button.

How can I turn what is essentially a store credit into an online refund which gives the customer their money back through APS?

I know I can go into APS and do this directly, but then it doesn't show in Magento and the store credit will remain...

TIA!

[johnwebdes40a5 · Accepted solution]

Hello @mike_latzky 

In Magento 2, once a refund has been processed as an offline refund, it cannot directly be switched to an online refund due to the way Magento records transactions. 

However, you can correct this mistake with the following approaches:

Verify the Payment Gateway Supports Online Refunds

The payment gateway you’re using supports online refunds (e.g., PayPal, Stripe).

The order's payment method was processed online.

Void the Incorrect Offline Credit Memo

If the offline refund was created by mistake, you can void or cancel it, depending on the order state and payment gateway configuration.

Reprocess the Refund as an Online Refund

     If the offline credit memo cannot be voided, you can still issue an online refund manually through these steps:

   Refund Through the Payment Gateway:

                   Log in to the payment gateway dashboard (e.g., PayPal, Stripe).

                   Locate the transaction related to the order.

                   Issue the refund from there.

​Hope it helps ! 

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[mike_latzky]

Thanks @johnwebdes40a5 . I thought it would be something like this. I'll have to check to see if I can cancel the offline credit, and if so, refund through my APS panel.

I appreciate it!