for a few days now, we have the issue that customers lose all the stuff in their shopping cart after the click on they checkout button and login / register. Obviously quite frustating for customers resulting in many lost sales.
We have not made any changes besides installing Paypal Plus 6 weeks ago (but this was already 6 weeks ago)
Did anyone of you encounter the same problem and has a solution for us?
Thanks so much
@Gstar81 Without looking its bit difficult to assume actual issue... Can you paste your site url ? so here anyone can assist you.
@Gstar81 Reviewed yes after login / register it would empty cart. Well, its might be coding issue, take help ogf your programmer to find out.
Also, enable log report from backend to make sure if any error occur (System >> Configuration >> Developers)
looks like your store is resetting visitor session after login. did you always run your store from HTTPS (vs HTTP on store pages and HTTPS on checkout?) - this may be related.
try to search for a solution for losing or resetting session - I remember seeing several things you can check.