Successful orders dont appear on the admin panel after online payment

[ITpowerzone]

Run this command 

bin/magento config:set dev/grid/async_indexing 0
bin/magento c:c

Now It is showing all orders

[eiduladhaw6106]

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@vaguemind wrote:

Hello , i have a serious issue ,, as after a customer place an order through the online payment .. the payment processed successfully but the order doesn't appear in the admin panel of high frequency pcb supplier and not exist in the database ?! what could be the cause of the issue please ?

thanks

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Try to run indexer command once or indexing. It works in my case.

[micleo]

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@rui_silva1 wrote:

Hey,

Any updates on this? I have this kind of issue in a Magento 2.3.5-p1. The client payment is received but the order only appears in quote tables, the order itself is not created, after searching a bit found this

PHP Fatal error: Uncaught Error: Call to a member function getAdditionalInformation() on null in /var/www/webroot/ROOT/vendor/magento/module-sales/Model/OrderRepository.php:183

But only happens in online payments.

Thanks!

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sorry to hear about this last month i also have this issue i contacted to support they check this thoroughly and payment successful order automatically start showing after 24 hours.