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Telephone error on Magento 2

Telephone error on Magento 2

hello,

 when I purchase at checkout in my magento the purchase does not occur and the following error appears "Please verify the shipping address information. Phone is a required field." Validating in my database I see that the phone number is saved in the quote_address table but it still gives me an error. I attach a screenshot.

error.png

1 REPLY 1

Re: Telephone error on Magento 2

This issue usually occurs when Magento's checkout process requires validation of the phone number, but something in the configuration or the data flow isn't properly aligned. Here's how you can resolve it:

1. Confirm Phone Number Configuration
Go to the Magento Admin Panel.
Navigate to: Stores > Configuration > Sales > Checkout.
Check if the Phone Number is Required setting is enabled.
If required, ensure users must input a valid phone number during checkout.
2. Verify the Database Data
Even if the phone number is saved in the quote_address table:

Make sure the phone number is saved in the correct format.
Check both the quote_address and sales_order_address tables for consistency.

3.Clear Cache and Reindex

  • Clear the Magento cache:
    php bin/magento cache:flush
  • Reindex your data:
    php bin/magento indexer:reindex
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