We can't add this item to your shopping cart right now.

[PaulK]

Hi

When I add a product with Customizable Options to the cart I get a message 'We can't add this item to your shopping cart right now.'. However the product is added to the cart and this message does not appear when adding a product without any Customizable Options.

Example

Link to product with message (with Customizable Options)
https://customprint4u.co.uk/milton-st-john-s-kids-hoodie.html 
Link to product that doesn't display message (without Customizable Options)
https://customprint4u.co.uk/test.html

Any help would be much appreciated.

Magento ver. 2.4.6-p1

Kind Regards
Paul

[toniagency82ed · Accepted solution]

That's a generic message that is displayed on the frontend, you should see some sort of exception in your logs that happens when you add that item to the cart.

[PaulK]

Thank you for your help @toniagency82ed . I've had a look in the exception logs and it's an extension that's causing the issue. I've disabled the extension and it has fixed the issue.

Thanks Again

Paul

[cardlejohn7d6c]

However, the product is still added to the cart successfully despite the message. This issue doesn't occur when adding products without customizable options Apk. Checking the customizable options settings or reaching out to support.