Hi community wizards,
I am at my whits end and feeling a little deflated. We run a B2C Magento store on a dedicated server and have done now for around 6 years migrating from M1 to M2 in June 2018 (the M1 to M2 migration was enough to send me grey!).
To say I am disappointed is an understatement. M1 was ok, we had a few issues every now and then; after a hack attempt due to security vulnerabilities in M1, we made the jump to M2 in June 2018 but we are finding M2 incredibly buggy.
From launch date, we have had a considerable number of issues and when searching the community forums, we are not alone. These have ranged from small annoyances to catastrophic events:
-poor checkout functionality (with numerous processors) with no apparent log file errors. Poor customer experience with checkout process and thus a poor conversion rate with inconsistencies between browsers/days/times/payment gateways - this has now presented itself as another bug in version 2.2.6 which needs resolving and has you wizards working on it. We are spending more time dealing with customers who are annoyed they cannot put thir order through quickly online than we are growing the business!
-parital deletion of product database (when you have 37k products monitoring this was hellish and we lost around half the database over around 1.5 months - thank god for backups) – after finding no threads here, we paid devs to look into it to no avail, they said it must have been user error which we were not having. We posted on here after over a month of pulling our hair out…turned out to be a bug and we were not alone. That was a nice dev bill to swallow and around two weeks of work.
-incorrect date formatting using the en_gb locale resulting in inability to run promotions / special pricing rules, gift card functionality etc. Resulting in wasted marketing opportunities.
-general bugginess when migrating through admin and frontend such as select all, trying to revisit the basket after a failed transaction, applying filters…
I don't want to go on because reading thread, it appears a common occurrence.
I am concerned that Magento 2 releases for community are not being thoroughly tested and Adobe are using this to try and get us onto enterprise? What are the costings for enterprise as the website seems more like a tool to gather information rather than provide it? Is enterprise a more stable version?
Our developers have suggested we look at Shopify as an alternative as they feel community edition are deliberately buggy to increase the funnel through to enterprise. I am currently in a bit of a rut and either need a magento ninja wizard to give the site a once over with a magic wand (if you know one or are one, please get in touch) or I need to seriously consider whether we cut our losses and migrate. We have two new sites to build and we would like some honest feedback from you knowledgeable bunch.
