Magento enterprise support non responsive to P1

[Shankx]

Hello Folks,

My website has been crashing frequently giving 503 errors. Only restarting the PHP brings it back. This has been happening frequently for weeks now. I raised a P1 (Outage) ticket with Magento enterprise support over 2 weeks back, however, I haven't heard back from them yet. Multiple messages to the ticket are just going unanswered. 

Can someone help me with the escalation matrix?

[Sunil Patel]

Hello @Shankx 

i do not know what is an actual issue.

is there any specific thing when it will happen?

if you are using Magento 2 and i found one issue with one project and finally found it is going to continuous loop for quote load and it is going to forever

for that solution i applied

https://github.com/magento/magento2/blob/2.3-develop/app/code/Magento/Quote/Model/Quote.php

protected function _afterLoad()
    {
        // collect totals and save me, if required
        if (1 == $this->getTriggerRecollect()) {
            $this->collectTotals()
                ->setTriggerRecollect(0)
                ->save();
        }
        return parent::_afterLoad();
    }

Let me know if work for you.

If works then mark as a solution.

[Shankx]

Sure. Lemme try.

---

@Sunil Patel wrote:

Hello @Shankx 

i do not know what is an actual issue.

is there any specific thing when it will happen?

if you are using Magento 2 and i found one issue with one project and finally found it is going to continuous loop for quote load and it is going to forever

for that solution i applied

https://github.com/magento/magento2/blob/2.3-develop/app/code/Magento/Quote/Model/Quote.php

protected function _afterLoad()
    {
        // collect totals and save me, if required
        if (1 == $this->getTriggerRecollect()) {
            $this->collectTotals()
                ->setTriggerRecollect(0)
                ->save();
        }
        return parent::_afterLoad();
    }

Let me know if work for you.

If works then mark as a solution.

---