Request for Assistance with Magento Advanced Reporting Issue

[kristian rafael_claridad]

I am writing to seek assistance with an issue I am encountering in Magento’s advanced reporting system. Despite my efforts to troubleshoot, I have been unable to resolve the problem. Here are the details:

Description of the Issue:

The issue occurs when I attempt to access the advanced reporting dashboard.
I receive the following error message: 404 or We can’t find what you’re looking for..

Steps Taken So Far:

I have verified that the Advanced Reporting Service is enabled in the configuration settings.
I have reauthorized access to API resources and ensured that the Magento Analytics user integration appears in the list with an active status.
I have cleared the cache and waited for the next scheduled update.
Impact on Work:

This issue is affecting my ability to generate critical business reports, which are essential for our data analysis and decision-making processes.
Request for Assistance:

I would greatly appreciate your guidance on how to resolve this issue. If necessary, please escalate this to the appropriate team.
Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,
Kristian

[R_Doshi]

Hey @kristian rafael_claridad 

Issues related to compatibility, Web API, or configure errors might exist. You can try to debug the issue by following the below points, which might help. 

1. Check Magento Version Compatibility:

   • Ensure that your Magento version is compatible with the Advanced Reporting feature. Some versions might have known issues or require specific patches.

2. Verify Web API Permissions:

   • Ensure that the Magento API user has the correct permissions. Navigate to System > Integrations, select the Magento Analytics user, and verify that all necessary API resources are authorized.

3. Reauthorize the Integration:

   • Go to System > Integrations and reauthorize the Magento Analytics integration. Ensure the status is active and the integration has the necessary permissions.

4. Check Base URL Settings:

   • Ensure that the Base URL (both secure and unsecure) is correctly configured in Stores > Configuration > General > Web. Incorrect URL settings can sometimes lead to 404 errors.

5. Review Server Logs:

   • Check the server logs for any error messages that might provide more insight. Look for logs in var/log and also check the web server logs (e.g., Apache or Nginx).

6. Check Advanced Reporting Configuration:

   • Navigate to Stores > Configuration > General > Advanced Reporting and ensure that the configuration settings are correct and saved properly.

7. Synchronize Data Manually:

   • Sometimes, data synchronization might be out of sync. Navigate to System > Data Transfer > Data Synchronization and manually trigger a synchronization.

8. Clear and Refresh Cache:

   • Clear the Magento cache by navigating to System > Cache Management. Clear all caches and then refresh.

9. Check Security Settings:

   • Ensure that any security settings or firewalls are not blocking access to the Advanced Reporting service.

10. Check Third-Party Extensions:

    • Disable any third-party extensions that might interfere with the reporting functionality and see if the issue persists.

[kristian rafael_claridad]

Hello,

Thank you for your response.

We configured everything and meet all the requirements. but it still not working.

This is Magento ver. 2.4.6-p3

Still 404 Advanced Report | Magento BI

[usmankhan2618e]

To resolve the 404 error with Magento's advanced reporting system, ensure that the URL for the reporting dashboard is correctly configured. Verify the permissions of the Magento Analytics user and check server logs for any potential issues. If the problem persists, consider reindexing your data or reinstalling reporting modules.

[daisydani1cebe]

If you're facing issues with Magento Advanced Reporting, it’s often due to configuration errors, API connection problems, or data synchronization delays. Ensure your store’s base URL is HTTPS, the cron jobs are running properly, and API credentials are correct. Much like Eden Contracting NY ensures every sidewalk repair service is properly assessed and executed to meet city standards, troubleshooting Magento Advanced Reporting requires careful attention to detail and addressing underlying issues step-by-step to ensure smooth data flow and accurate reporting.

[zeeshanfre9cf2]

If you're facing issues with Magento Advanced Reporting, it’s essential to streamline data management for better insights. Tracking key metrics efficiently is crucial for identifying problems. Using an oopbuy  spreadsheet on MrSheet.net can help organize your reporting data, manage inventory, and keep track of any discrepancies in performance. This tool allows for better monitoring of sales, customer behavior, and system errors, ensuring a smoother troubleshooting process and more accurate decision-making in your Magento store.