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How to make a complaint on an extension Magezon.com

How to make a complaint on an extension Magezon.com

Hi , 
Magezon.com sell their products in their website in addition to magento marketplace. I purchased 3 extension from their website with a promise 30 days money back.
I found a big problem with their extensions, I asked for refund, they promise to fix the error, then they disappeared and not answer my emails or on online chat.
I have all the emails.
After 2 days the 30 days will complete, how to force them refund my money.

Thanks 

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1 REPLY 1

Re: How to make a complaint on an extension Magezon.com

@melsebaey 

 

Very disappoint to hear this. Please crate a ticket here for Magento Marketplace:

 

https://marketplacesupport.magento.com/hc/en-us

Please mention vendor name too here.

 

And @Magento  team can help you here? 

Manish Mittal
https://www.manishmittal.com/