Magento 2 Commerce/Enterprise Support not working

[Eddcapone]

Hello, we payed alot of money for Magento 2 Enterprise but the support site does not even work. I also noted a similar issue about two years ago in another report form.

https://support.magento.com/hc/en-us/requests/new

I am very disappointed. Please point me in the right direction where I can reach out to support.

[Eddcapone]

Wow, magento team does not care at all... 

[Tarandeep Singh]

@Eddcapone  Hi,

What issue are you seeing? Are you missing 'Submit A Ticket' button even after login? If that is the issue then there could be 2 things:

1. You are not logged in using the account used to signup for Magento EE.

2. You do not have privileges to create the ticket. You need to ask the Owner of Magento EE account to share the access with you and allow you the access to create the ticket.

Other option is to connect your CSM or agency you are working with to maintain your Magento. They will be able to resolve the issue quickly.

[sherrie]

Hi @Eddcapone - please send me an email at shrohde@adobe.com so that I can connect you with our support team.

[magento_rich]

Hi @Eddcapone 

I can't see what the issue is from the URL provided. Can you provide a sceenshot or video screencast of the issue? And please send it to: HelpCenterLoginIssues@adobe.com . 

[Eddcapone]

The link does point to another direction now. Looks like they removed the link to submit a ticket, from the help center as well, after I made my forum post.

The Magento Help Center Guide is also outdatet

[naheedmire215e]

Yes, you are right; the link is only showing the submitting of a ticket.

Please share the problem with us that you are facing as the link is now

not working. It's also better to submit the problem to the support team.