Welcome to the Payment Services Board

[hloveall]

We are starting this channel to give the Payment Services for Adobe Commerce and Magento Open Source merchants another source to find troubleshooting steps and tips. Whether you are using the self service option or the supported option with an entitlement, feel free to share any questions that come up with the integration and we'll partner with the community to solve. 

Please note that Payment Services is available as an extension on 2.4.0 -2.4.6 and is a part of the core for 2.4.7. "Supported with an entitlement means" that you have worked with the Payment Services sales team to set up your domiciled business for services and are located within AU, CA, FR, US, UK. Support also is only available on 2.4.4 or above currently (7/12/24). Reach out to the sales team at paymentsinfo@adobe.com. 

Here are some helpful articles: 

• If your PayPal sandbox account is not verified after connecting a sandbox account. 
  • Tip to not have this occur: only use a PayPal Sandbox account from developer.paypal.com < Testing Tools
    
    
• Apple and Google Pay are available for PayPal accounts located within the country list at the links. 

• The Commerce Services Connector is a required step to access Payment Services. You must first configure that and then go to the Payment Services dashboard at Sales < Payment Services within your instance to establish your instance specific Merchant IDs. 
  • The Sandbox and Production Merchant IDs are automatically generated after completing the Connector setup and then going to the Payment Services dashboard. Note that the Merchant IDs will be associated to the SaaS Identifier (Commerce Services Connector) and must match if you reconfigure. 
    • The Payment Services Merchant IDs are not your processing IDs. These unlock the Payment Services dashboard and will allow you to connect a PayPal account. You must connect your PayPal account within the Payment Services dashboard (Sales < payment services) after these are generated.
      

• What if I am outside of Payment Services support regions of US, UK, FR, CA, AU? 
  • You can utilize the self service onboarding without an entitlement and onboard. Payment Services will surface the eligible features of your PayPal account for use on the integration. Countries supported by PayPal for full stack. Countries everywhere else PayPal supports. 

More to come in future posts but we wanted to get this started with a light post highlighting some basic configurations. Thank you - Harrison

[thearistle7bd2]

Thank you for this informative post. It's excellent to see a dedicated space for Payment Services troubleshooting and community support. The clarification on supported regions and the onboarding process is particularly helpful.

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