Credit Card Declines and cannot resubmit

[jamie_hamilton]

Customer receives an initial decline-payment can not be taken.  Please tray again or use different method.  Gateway rejected.  Usually due to an address error.

Customer tries again, also gets a decline after they have corrected address.  Message is payment could not be taken.  Please try again or use a different payment method.  Cannot use a payment method more than once.

The error message pop up quickly and the disappear.

Does anyone have suggestions or encountered this issue before?

[Tarandeep Singh]

@jamie_hamilton

Can you provide more details like which Magento version, Payment gateway, did you check the log, did you check the payment gateway etc?

[jamie_hamilton]

Yes, we are using Magento 2, we did check the log and the payments are not in the payment gateway. We are using Braintree.

[Tarandeep Singh]

@jamie_hamilton 

If you are receiving the payment decline message mean it is coming from the Payment Gateway. PG must have a decline transaction. Looking at that transaction detail you can find more details why those transaction got rejected.

Is it happening to a particular customer or all the customer? Are you setting up a new website or issue appeared out of the blue?

[jamie_hamilton]

It is happening to any customer who enters the incorrect address initially. It is not a new website, but has been happening for a bit.

[sheryarhaifb71]

Hmm the reason might be different but it will much better if you make direct contact with support. Because the billing address is very sensitive matter. And it needs to be resolve asap.