cancel
Showing results for 
Search instead for 
Did you mean: 

Credit Card Declines and cannot resubmit

Highlighted

Credit Card Declines and cannot resubmit

Customer receives an initial decline-payment can not be taken.  Please tray again or use different method.  Gateway rejected.  Usually due to an address error.

 

Customer tries again, also gets a decline after they have corrected address.  Message is payment could not be taken.  Please try again or use a different payment method.  Cannot use a payment method more than once.

 

The error message pop up quickly and the disappear.

 

Does anyone have suggestions or encountered this issue before?

 

4 REPLIES 4
Highlighted

Re: Credit Card Declines and cannot resubmit

@jamie_hamilton

 

Can you provide more details like which Magento version, Payment gateway, did you check the log, did you check the payment gateway etc?

- Tarandeep
Problem solved?Please give 'Kudos' and accept 'Answer as Solution'.
Highlighted

Re: Credit Card Declines and cannot resubmit

Yes, we are using Magento 2, we did check the log and the payments are not in the payment gateway. We are using Braintree.
Highlighted

Re: Credit Card Declines and cannot resubmit

@jamie_hamilton 

 

If you are receiving the payment decline message mean it is coming from the Payment Gateway. PG must have a decline transaction. Looking at that transaction detail you can find more details why those transaction got rejected.

 

Is it happening to a particular customer or all the customer? Are you setting up a new website or issue appeared out of the blue?

- Tarandeep
Problem solved?Please give 'Kudos' and accept 'Answer as Solution'.
Highlighted

Re: Credit Card Declines and cannot resubmit

It is happening to any customer who enters the incorrect address initially. It is not a new website, but has been happening for a bit.