Hi, all of a sudden my client is having a problem where customers cannot checkout using PayPal Express. PayPal Direct is working fine, so its not something basic like a credentials issue. The user gets back from PayPal to the order review page but after clicking "Place Order" they are simply redirected back to the review page, no error message or anything, and the order does not go through (neither PayPal nor Magento). Running CE v1.9.1.0
Thanks so much for any help, I'm really at a loss...
The PayPal express log shows:
2015-04-19T17:21:16+00:00 DEBUG (7): Array
(
[url] => https://api-3t.paypal.com/nvp
[SetExpressCheckout] => Array
(
[PAYMENTACTION] => Sale
[AMT] => 1.00
[CURRENCYCODE] => USD
[RETURNURL] => https://domain.com/shop/us/paypal/express/return/
[CANCELURL] => https://domain.com/shop/us/paypal/express/cancel/
[INVNUM] => 100000562
[SOLUTIONTYPE] => Mark
[GIROPAYCANCELURL] => https://domain.com/shop/us/paypal/express/cancel/
[GIROPAYSUCCESSURL] => https://domain.com/shop/us/checkout/onepage/success/
[BANKTXNPENDINGURL] => https://domain.com/shop/us/checkout/onepage/success/
[LOCALECODE] => en_US
[ITEMAMT] => 1.00
[BUSINESS] =>
[NOTETEXT] =>
[EMAIL] => xxx
[FIRSTNAME] => xxx
[LASTNAME] => xxx
[MIDDLENAME] =>
[SALUTATION] =>
[SUFFIX] =>
[COUNTRYCODE] => XX
[STATE] => XX
[CITY] => xxx
[STREET] => xxx
[ZIP] => xxxxx
[PHONENUM] => xxx-xxx-xxxx
[SHIPTOCOUNTRYCODE] => US
[SHIPTOSTATE] => XX
[SHIPTOCITY] => xxx
[SHIPTOSTREET] => xxx
[SHIPTOZIP] => xxxxx
[SHIPTOPHONENUM] => xxx-xxx-xxxx
[SHIPTOSTREET2] => xx
[STREET2] => xx
[SHIPTONAME] => xxx
[ADDROVERRIDE] => 1
[METHOD] => SetExpressCheckout
[VERSION] => 72.0
[USER] => ****
[PWD] => ****
[SIGNATURE] => ****
[BUTTONSOURCE] => Magento_Cart_Community
)
[response] => Array
(
[TOKEN] => EC-0EA561041X0747011
[TIMESTAMP] => 2015-04-19T17:21:16Z
[CORRELATIONID] => 7a3f717247fa
[ACK] => Success
[VERSION] => 72.0
[BUILD] => 16280307
)
[__pid] => xxxxx
)
2015-04-19T17:21:28+00:00 DEBUG (7): Array
(
[url] => https://api-3t.paypal.com/nvp
[GetExpressCheckoutDetails] => Array
(
[TOKEN] => EC-0EA561041X0747011
[METHOD] => GetExpressCheckoutDetails
[VERSION] => 72.0
[USER] => ****
[PWD] => ****
[SIGNATURE] => ****
[BUTTONSOURCE] => Magento_Cart_Community
)
[response] => Array
(
[TOKEN] => EC-0EA561041X0747011
[BILLINGAGREEMENTACCEPTEDSTATUS] => 0
[CHECKOUTSTATUS] => PaymentActionNotInitiated
[TIMESTAMP] => 2015-04-19T17:21:28Z
[CORRELATIONID] => c98b8d8598432
[ACK] => Success
[VERSION] => 72.0
[BUILD] => 16280307
[EMAIL] => xxx
[PAYERID] => XXXXXXXXXX
[PAYERSTATUS] => verified
[BUSINESS] => xxx
[FIRSTNAME] => xxx
[LASTNAME] => xxx
[COUNTRYCODE] => US
[SHIPTONAME] => xxx
[SHIPTOSTREET] => xxx
[SHIPTOSTREET2] => xxx
[SHIPTOCITY] => xxx
[SHIPTOSTATE] => XX
[SHIPTOZIP] => xxxxx
[SHIPTOCOUNTRYCODE] => US
[SHIPTOPHONENUM] => xxx-xxx-xxxx
[SHIPTOCOUNTRYNAME] => United States
[ADDRESSSTATUS] => Confirmed
[CURRENCYCODE] => USD
[AMT] => 1.00
[SHIPPINGAMT] => 0.00
[HANDLINGAMT] => 0.00
[TAXAMT] => 0.00
[INVNUM] => 100000562
[INSURANCEAMT] => 0.00
[SHIPDISCAMT] => 0.00
[PAYMENTREQUEST_0_CURRENCYCODE] => USD
[PAYMENTREQUEST_0_AMT] => 1.00
[PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00
[PAYMENTREQUEST_0_HANDLINGAMT] => 0.00
[PAYMENTREQUEST_0_TAXAMT] => 0.00
[PAYMENTREQUEST_0_INVNUM] => 100000562
[PAYMENTREQUEST_0_INSURANCEAMT] => 0.00
[PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00
[PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false
[PAYMENTREQUEST_0_SHIPTONAME] => xxx
[PAYMENTREQUEST_0_SHIPTOSTREET] => xxx
[PAYMENTREQUEST_0_SHIPTOSTREET2] => xxx
[PAYMENTREQUEST_0_SHIPTOCITY] => xxx
[PAYMENTREQUEST_0_SHIPTOSTATE] => XX
[PAYMENTREQUEST_0_SHIPTOZIP] => xxxxx
[PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => US
[PAYMENTREQUEST_0_SHIPTOPHONENUM] => xxx-xxx-xxxx
[PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => United States
[PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed
[PAYMENTREQUESTINFO_0_ERRORCODE] => 0
)
[__pid] => xxxxx
)
