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04-19-2015
10:32 AM
04-19-2015
10:32 AM
PayPal Express Checkout Stuck on Review Page
Hi, all of a sudden my client is having a problem where customers cannot checkout using PayPal Express. PayPal Direct is working fine, so its not something basic like a credentials issue. The user gets back from PayPal to the order review page but after clicking "Place Order" they are simply redirected back to the review page, no error message or anything, and the order does not go through (neither PayPal nor Magento). Running CE v1.9.1.0
Thanks so much for any help, I'm really at a loss...
The PayPal express log shows:
2015-04-19T17:21:16+00:00 DEBUG (7): Array ( [url] => https://api-3t.paypal.com/nvp [SetExpressCheckout] => Array ( [PAYMENTACTION] => Sale [AMT] => 1.00 [CURRENCYCODE] => USD [RETURNURL] => https://domain.com/shop/us/paypal/express/return/ [CANCELURL] => https://domain.com/shop/us/paypal/express/cancel/ [INVNUM] => 100000562 [SOLUTIONTYPE] => Mark [GIROPAYCANCELURL] => https://domain.com/shop/us/paypal/express/cancel/ [GIROPAYSUCCESSURL] => https://domain.com/shop/us/checkout/onepage/success/ [BANKTXNPENDINGURL] => https://domain.com/shop/us/checkout/onepage/success/ [LOCALECODE] => en_US [ITEMAMT] => 1.00 [BUSINESS] => [NOTETEXT] => [EMAIL] => xxx [FIRSTNAME] => xxx [LASTNAME] => xxx [MIDDLENAME] => [SALUTATION] => [SUFFIX] => [COUNTRYCODE] => XX [STATE] => XX [CITY] => xxx [STREET] => xxx [ZIP] => xxxxx [PHONENUM] => xxx-xxx-xxxx [SHIPTOCOUNTRYCODE] => US [SHIPTOSTATE] => XX [SHIPTOCITY] => xxx [SHIPTOSTREET] => xxx [SHIPTOZIP] => xxxxx [SHIPTOPHONENUM] => xxx-xxx-xxxx [SHIPTOSTREET2] => xx [STREET2] => xx [SHIPTONAME] => xxx [ADDROVERRIDE] => 1 [METHOD] => SetExpressCheckout [VERSION] => 72.0 [USER] => **** [PWD] => **** [SIGNATURE] => **** [BUTTONSOURCE] => Magento_Cart_Community ) [response] => Array ( [TOKEN] => EC-0EA561041X0747011 [TIMESTAMP] => 2015-04-19T17:21:16Z [CORRELATIONID] => 7a3f717247fa [ACK] => Success [VERSION] => 72.0 [BUILD] => 16280307 ) [__pid] => xxxxx ) 2015-04-19T17:21:28+00:00 DEBUG (7): Array ( [url] => https://api-3t.paypal.com/nvp [GetExpressCheckoutDetails] => Array ( [TOKEN] => EC-0EA561041X0747011 [METHOD] => GetExpressCheckoutDetails [VERSION] => 72.0 [USER] => **** [PWD] => **** [SIGNATURE] => **** [BUTTONSOURCE] => Magento_Cart_Community ) [response] => Array ( [TOKEN] => EC-0EA561041X0747011 [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2015-04-19T17:21:28Z [CORRELATIONID] => c98b8d8598432 [ACK] => Success [VERSION] => 72.0 [BUILD] => 16280307 [EMAIL] => xxx [PAYERID] => XXXXXXXXXX [PAYERSTATUS] => verified [BUSINESS] => xxx [FIRSTNAME] => xxx [LASTNAME] => xxx [COUNTRYCODE] => US [SHIPTONAME] => xxx [SHIPTOSTREET] => xxx [SHIPTOSTREET2] => xxx [SHIPTOCITY] => xxx [SHIPTOSTATE] => XX [SHIPTOZIP] => xxxxx [SHIPTOCOUNTRYCODE] => US [SHIPTOPHONENUM] => xxx-xxx-xxxx [SHIPTOCOUNTRYNAME] => United States [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => USD [AMT] => 1.00 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [TAXAMT] => 0.00 [INVNUM] => 100000562 [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_CURRENCYCODE] => USD [PAYMENTREQUEST_0_AMT] => 1.00 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 0.00 [PAYMENTREQUEST_0_INVNUM] => 100000562 [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_SHIPTONAME] => xxx [PAYMENTREQUEST_0_SHIPTOSTREET] => xxx [PAYMENTREQUEST_0_SHIPTOSTREET2] => xxx [PAYMENTREQUEST_0_SHIPTOCITY] => xxx [PAYMENTREQUEST_0_SHIPTOSTATE] => XX [PAYMENTREQUEST_0_SHIPTOZIP] => xxxxx [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => US [PAYMENTREQUEST_0_SHIPTOPHONENUM] => xxx-xxx-xxxx [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => United States [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) [__pid] => xxxxx )
4 REPLIES 4
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03-10-2016
12:36 AM
03-10-2016
12:36 AM
Re: PayPal Express Checkout Stuck on Review Page
Hi,
Did you solve this issue?
Thank you
fabien
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10-26-2016
06:43 AM
10-26-2016
06:43 AM
Re: PayPal Express Checkout Stuck on Review Page
Hi,
I have same issue.. How did you resolved ?
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02-07-2017
12:18 PM
02-07-2017
12:18 PM
Re: PayPal Express Checkout Stuck on Review Page
I am having the same. Nothing resolved yet!
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03-26-2018
07:36 AM
03-26-2018
07:36 AM
Re: PayPal Express Checkout Stuck on Review Page
Although the topic is already pretty old, did anybody manage to resolve the issue?