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Admin Usage Tracking causes JS error

Admin Usage Tracking causes JS error

Requirements and context

  • The following software versions are being used: Magento 2.4.5 p1, 2.4.6, and 2.4.6-p1.
  • Today, a new feature called the Knowledge Centre has unexpectedly appeared in our Magento installation, which I have not encountered before.
  • This feature is connected to the Admin system setting called "Enable Admin Usage Tracking." We have always had this setting enabled, but the Knowledge Centre has never appeared previously.
  • The Knowledge Centre is causing a JavaScript error in our console, conflicting with certain Magento Dashboard settings.
  • When the "Enable Admin Usage Tracking" is set to "Yes," the "Role Resources" tab is no longer visible in User Roles.
  • Additionally, it is causing issues with loading product grids and displaying products.
  • Please refer to the attached screenshot for reference.

error magento.jpgerror.jpg

1 REPLY 1

Re: Admin Usage Tracking causes JS error

We have found the same issue and it caused multiple errors in the Magento 2 admin dashboard until we identified the JS error being caused by the new "Adobe Help Center" widget that was injected today for the first time.

I don't understand why Adobe did this.

I disagree with Adobe forcing this into our site without giving us a choice or opportunity to opt out before it started running.

And at this level how did Adobe push this new code into our site this morning without doing sufficient testing that it broke our admin screens so easily?!!

 

More importantly I completely object to Adobe having the ability to push code into our Magento 2 open source version, completely self hosted site. 

 

What else are they doing or going to inject or force into our sites?! 

 

Seriously, Adobe, WTF.