Charged after trial period ended

[simol_bhansali]

Hi

I recently subscribed to a free plan and then after 7 days I got upgraded to pro plan. I completely forgot to delete subscription. Now that I am charged with 100$, Is there any way I can get a refund? I have no plans to use this analytics software 

Also they have no support center. 

[Mukesh Tiwari]

Hi @simol_bhansali 

May be you should contact @eric_delone for more information.

[Tarandeep Singh]

@simol_bhansali 

Please PM to @nnoorani or @chris_schmid. One of them should be able to help you out. You may not receive a response right away. Might have to wait for a day or two.