How to allow customers to cancel pending orders in Magento 2 frontend?

[thuyha]

Do you know any extension that allows customers to cancel pending orders in frontend of Magento 2? Please recommend.

[jimmy_smith1]

Hi,

If you want to allow your customers to cancel pending orders in the frontend of Magento 2 website, I highly recommend this Magento 2 Cancel Order Extension with features:

- Allow customers to cancel Pending orders from the frontend
- Allow customers to enter comments
- Send Notification Emails to admins automatically after customers canceled orders
- Change order status and auto restock products
- Manage all comments of customers
- Enable to set email sender, email receiver and email template in the backend
- View all the canceled orders
- Enable to configure the settings

[Mark2669]

Hi @thuyha

With the help of Cancel Order By Customer Magento 2 Extension, allow your customers to cancel a pending order from the frontend of your Magento 2 store. To cancel pending order a customer needs to visit my account dashboard & my order page on the frontend. Right here they can cancel their pending orders effortlessly.

Key Features:

• Ability to enable/disable extension from backend.
• The customer can cancel pending orders from my account section.
• Send the update mail to admin that the order had been canceled.
• The customer can add a comment while canceling an order.
• It provides a fully customizable interface.

[Meetanshi]

Have a look at our Magento 2 Cancel Order extension which allows customers to cancel pending and processing orders from the frontend. Also, the customers can add comments while cancelling the orders. The admin gets notified through email when a customer cancels an order from the frontend. 

[ScommerceMage]

You can use this extension for cancel order, Magento 2 Order Cancel extension provides users an option to cancel their order from front-end. The extension is developed to help customers to cancel orders within a customisable time frame by logging into their account section on website.

• Cancel orders from the frontend
• Notifications for store admin and customers
• Capture customers comments/reason for cancellation
• Order cancellation form for guest user

The following link Magento 2 Cancel Order would be useful.