What's the best live chat extension for Magento?

[quittingthematrix90_quittingthematrix90]

I'm looking for something that allows me to provide live chat support to my customers but that also works well alongside with Magento. Thanks in advance!

[Damian Culotta]

Hi @quittingthematrix90_quittingthematrix90,

I guess you should choose the option that works better for you. I'm not sure if there is just a better alternative.

Maybe you can start looking here: https://marketplace.magento.com/catalogsearch/result/?q=chat#q=chat&idx=m2_cloud_prod_default_produc...

[Sunil Patel]

Hello,

Use zopim.

It will provide one script and you just neeed to add that js into your site.


Hope it will help you.

[quittingthematrix90_quittingthematrix90]

Thanks for the suggestion! I will test it and follow up on how things went for my site, once again, thank you!

[quittingthematrix90_quittingthematrix90]

I will explore the marketplace and test different options, so I can find which one I like the most and works the best for my site, thanks!

[quittingthematrix90_quittingthematrix90]

Ok, I explored many different options and searched through different suggestions and reviews in the internet, and I think I'm going to give Kayako's solutions a try. They have a live chat software, but I also noticed that they have a knowledge base software that will be a good match for my business: https://www.kayako.com/help-desk-software/knowledge-base

As they offer me a 14-day free trial, I will test it for a while and report back, because I'd like to see how well both solutions work, because I want to bring my customers a better customer support, and I think that the live chat functionality + knowledge base help center will give me an edge.

[Sunil Patel]

If you use zopim then it is aslo free for 1 agent.

Hope it will help you.

[quittingthematrix90_quittingthematrix90]

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@Sunil Patel wrote:
If you use zopim then it is aslo free for 1 agent.

Hope it will help you.

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I will check it out as well, thanks!

[daria_zwierz]

Hi, 

LiveChat has an integration with Magento and it works pretty well. The integration is free, you only need to pay for the application (https://marketplace.magento.com/livechat-livechat-inc.html).

[LiveChat Inc]

Hey quittingthematrix90_quittingthematrix90,

That's Mateusz from LiveChat Inc. here.

You can try out our LiveChat solution for 30-days for free, we offer a plugin for Magento 2:

https://marketplace.magento.com/livechat-module-magento-livechat.html

LiveChat is the only chat solution so far, with the official technological partnership with Magento, so it works really well with Magento 1, Magento 2 and Magento Enterprise platforms.

According to SimilarTech, there are already over 4k companies worldwide using LiveChat for Magento.

Feel free to reach out at to me here or our 24/7 support in case of any questions

Cheers,

Mateusz