move magento to another host

[arashnazemd5d4]

Hello,

I'm trying to restore a backup for someone in a new shared hosting, I'm not familiar with magento but after restoring files and database and change db setting in load.xml file now there is an error says : 

Connection to Redis failed after 2 failures.Last Error : (111) Connection refused

my question is  how can i dsiable cache and solve this problem? I tried comment <cache> section in load.xml file but still same error. any idea how to solve this?

also Its a shared hosting and i don't have root or ssh access to it

[gallwasing3522]

brother I have same issue I contact customer support rely to take positive response in future

same like this  DGme Login

[rimshadevr27ac]

To disable the cache and resolve the "Connection to Redis failed" error in Magento on shared hosting without root or SSH access:

1. Verify Redis configuration in app/etc/env.php.
2. Confirm Redis server availability with hosting provider support.
3. Request assistance from the hosting provider to resolve the Redis connection issue.
4. As a temporary workaround, switch to a file-based cache by editing env.php.
5. Remember to reinstate the Redis configuration once the issue is resolved.

Collaborate with hosting provider support for a long-term solution.