cancel
Showing results for 
Search instead for 
Did you mean: 

There has been an error processing your request

SOLVED

There has been an error processing your request

Hello,

 

I get the following message when I try to access my site:

 

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 9aa6283ba31dc46113c17435d8d65e41c099d14ed7b67d159cd98d9b42c1c99a

 

When I go to the error log the following is in it:

{"0":"Please upgrade your database: Run \"bin\/magento setup:upgrade\" from the Magento root directory.\nThe following modules are outdated:\nAmazon_Core schema: current version - 3.3.1, required version - 3.4.1\nAmazon_Core data: current version - 3.3.1, required version - 3.4.1\nAmazon_Login schema: current version - 3.3.1, required version - 3.4.1\nAmazon_Login data: current version - 3.3.1, required version - 3.4.1\nAmazon_Payment schema: current version - 3.3.1, required version - 3.4.1\nAmazon_Payment data: current version - 3.3.1, required version - 3.4.1\nDotdigitalgroup_Email schema: current version - 4.1.0, required version - 4.4.0\nDotdigitalgroup_Email data: current version - 4.1.0, required version - 4.4.0\nDotdigitalgroup_Chat schema: current version - 1.0.0, required version - 1.0.1\nDotdigitalgroup_Chat data: current version - 1.0.0, required version - 1.0.1\nYotpo_Yotpo schema: current version - 3.0.1, required version - 3.1.0\nYotpo_Yotpo data: current version - 3.0.1, required version - 3.1.0","1":"#1 Magento\\Framework\\App\\FrontController\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor\/magento\/module-page-cache\/Model\/App\/FrontController\/BuiltinPlugin.php:73]\n#2 Magento\\PageCache\\Model\\App\\FrontController\\BuiltinPlugin->aroundDispatch() called at [vendor\/magento\/framework\/Interception\/Interceptor.php:135]\n#3 Magento\\Framework\\App\\FrontController\\Interceptor->Magento\\Framework\\Interception\\{closure}() called at [vendor\/magento\/framework\/Interception\/Interceptor.php:153]\n#4 Magento\\Framework\\App\\FrontController\\Interceptor->___callPlugins() called at [generated\/code\/Magento\/Framework\/App\/FrontController\/Interceptor.php:26]\n#5 Magento\\Framework\\App\\FrontController\\Interceptor->dispatch() called at [vendor\/magento\/framework\/App\/Http.php:116]\n#6 Magento\\Framework\\App\\Http->launch() called at [generated\/code\/Magento\/Framework\/App\/Http\/Interceptor.php:24]\n#7 Magento\\Framework\\App\\Http\\Interceptor->launch() called at [vendor\/magento\/framework\/App\/Bootstrap.php:261]\n#8 Magento\\Framework\\App\\Bootstrap->run() called at [index.php:39]\n","url":"\/","script_name":"\/index.php","report_id":"9aa6283ba31dc46113c17435d8d65e41c099d14ed7b67d159cd98d9b42c1c99a"}

 

Has anyone any idea how to fix it?

 

Thanks

 

Trevor

1 ACCEPTED SOLUTION

Accepted Solutions

Re: There has been an error processing your request

@trevor_nally 

 

Please run below command to fix this issue:

php bin/magento setup:upgrade

As few modules are outdated in database it will be fix by running above shared command.  

Manish Mittal
https://www.manishmittal.com/

View solution in original post

14 REPLIES 14

Re: There has been an error processing your request

@trevor_nally 

 

Please run below command to fix this issue:

php bin/magento setup:upgrade

As few modules are outdated in database it will be fix by running above shared command.  

Manish Mittal
https://www.manishmittal.com/

Re: There has been an error processing your request

Hello @trevor_nally 

 

seems like you are upgrading module, so after install module, you must need to run below command

 

php bin/magento setup:upgrade

if you running with production mode then one of below command php bin/mageno setup:static-content:deploy or php bin/magento d:m:set production

 

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: There has been an error processing your request

@Sunil Patel 

 

How shared command can work?

php bin/magento d:m:set production

this command to set production mode not to upgrade module version in database.

 

Manish Mittal
https://www.manishmittal.com/

Re: There has been an error processing your request

Hello @Manish Mittal 

php bin/mageno setup:static-content:deploy

or 
php bin/magento d:m:set production

my meaning is above one

 

Hope you and  @trevor_nally are  clear

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: There has been an error processing your request

@Sunil Patel 

 

Yes for the above one only asking, why you are recommending to set production mode? this is just simple to run upgrade command and clear cache.

Manish Mittal
https://www.manishmittal.com/

Re: There has been an error processing your request

Hello @Manish Mittal 

 

we are not sure on which mode site is running

 

if it is running on developer mode then good with your step, otherwise need both commands

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: There has been an error processing your request

@Sunil Patel 

 

I dont think here required to set production mode, error clearly says to upgrade schema, anyway thanks for answering. 

Manish Mittal
https://www.manishmittal.com/

Re: There has been an error processing your request

Hi Manish,

 

Thank you. I get the attached error when I do that.85119674-0621e580-b21a-11ea-9940-2e8e057c6134.jpg

Re: There has been an error processing your request

85119674-0621e580-b21a-11ea-9940-2e8e057c6134.jpg