Troubleshooting Checkout Process Issues after Installing a New Custom Extension on Magento 2.x

[globaalapke930]

Hello forum community,

My name is Tina Austin. I've recently encountered an issue with my Magento 2.x store. After installing a new custom extension, the checkout process has started malfunctioning. I'm not sure what steps to take to identify and rectify this issue.

Could anyone provide guidance or suggest possible solutions?

I appreciate any help you can provide.

Best,
Tina

[theMageComp]

Hello @globaalapke930 

What exactly is the issue you are facing?

How did you find out that it's malfunctioning?

You can try disabling the extension and check once or contact the extension vendor about the problem. 

[rimshadevr27ac]

Hello @globaalapke930,

Could you please provide more details about the specific issue you are encountering?

What led you to identify that there is a malfunction?

One possible solution is to disable the extension and see if that resolves the problem. Alternatively, you can reach out to the extension vendor for assistance in addressing the issue.

If my response was helpful, feel free to mark it as a solution.