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download csv export file problem

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download csv export file problem

hi 

when I click download button in csv record list, I see an error and csv file dosent appear for download. 

I got following error: This site can’t be reached

The webpage at http://mysite.com/admin_vid/admin/export_file/download/filename/catalog_product_20200202_140936.csv/ might be temporarily down or it may have moved permanently to a new web address.

ERR_INVALID_RESPONSE
7 REPLIES 7
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Re: download csv export file problem

Hello @mahdi_maleki 

 

Are you using CloudFront?

 

if yes then disabled it and check it

 

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer
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Re: download csv export file problem

hello Sunil patel 

no we dont use Cloudfront .

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Re: download csv export file problem

Hi

Have you checked your file and folder permissions? I’ve had this in the past and resetting all of the permissions.

https://devdocs.magento.com/guides/v2.3/install-gde/prereq/file-sys-perms-over.html

Try that first.

Have you also tried looking on the server directly and downloading it from the downloads folder? If you can see it on the server and download via ftp then I would be thinking it’s a server configuration and checking permissions, users etc.
Chris @ Rixxo
Magento Solution Specialist, 10 year Magento user, store owner and Agency Director
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Re: download csv export file problem

hi @Rixxo 

thank you . all file and folder permission is correct .but i think my magento do not create folder for csv export file and i do not have any idea about this .

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Re: download csv export file problem

I'm new to Magento and the same thing happened to me, I recursively restored the permissions of the folders and it worked.

/var

/generated

/pub/media

/pub/static

 

 

I hope it works for you

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Re: download csv export file problem

Try looking at this

 

https://github.com/magento/magento2/issues/28067

 

It is not a isolated issue

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Re: download csv export file problem

I have the same issue. Did you solve it?