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New Magento 1.X admin was not Provided credentials

New Magento 1.X admin was not Provided credentials

Hello, 

 

I have a client who is looking to modify their storefront.  However, the 2 users who had the admin credentials are no longer with their company.  So the client is looking for 1. Admin URL and 2. Admin credentials.  I opened a ticket with Magento but they directed me to this forum.